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Chapter 4 — Troubleshooting and Maintaining the CN50
CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 75
Troubleshooting the CN50
Use this section to troubleshoot some common problems you may
experience with your CN50.
If you send the CN50 in for service, it is your responsibility to save the
computer data and configuration. Intermec is responsible only for
ensuring that the hardware matches the original configuration when
repairing or replacing the computer.
Problems While Configuring the CN50
Problem Solution
You cannot type a character on the keypad
or you can only type uppercase or
lowercase letters.
You may have locked a modifier key on the keypad.
Press the necessary key sequence to unlock the key. For
help, see
“Using the Keypad” on page 8.
You press the Power key and nothing
happens.
• Make sure the backlight is on.
• Make sure you have a charged battery that is
installed correctly. For help, see
“Charging the
Battery” on page 4.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery.
• Reset the CN50. For help, see “Resetting the
CN50” on page 79.
You insert a microSD card and cannot
find the SDMMC Disk folder on the
CN50.
• The microSD card may not be installed correctly.
Insert the microSD card as described in Steps 2
through 4 of
“Installing a microSD Card” on
page 22.
• The microSD card may be damaged. Try another
microSD card.
The Battery status LED is on.
• If the battery status LED is a steady green, the
battery is more than 95% charged and computer is
on a charger.
• If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
• If the battery status LED is a steady red, the main
battery is on charge.
- User’s Manual 1
- Document Change Record 3
- Contents 5
- Before You Begin 11
- Who Should Read This Manual 12
- Related Documents 13
- Patent Information 14
- Using the CN50 15
- Using the Battery 17
- Charging the Battery 18
- Changing the Battery 18
- Chapter 1 — Using the CN50 19
- Maximizing Battery Life 20
- Checking the Battery Status 21
- Using the Keypad 22
- Using the Power Button 23
- Using the Color-Coded Keys 23
- Capitalizing Characters 24
- Using the Screen 26
- Using the Stylus 27
- Calibrating the Touch Screen 28
- Aligning the Touch Screen 28
- Understanding the Status LEDs 29
- Key status LED 30
- Notification LED 30
- Good Read LED 30
- Battery Status 30
- Understanding Bar Codes 31
- Reading Bar Codes 32
- Capturing Signatures 33
- Capturing Documents 33
- Using the Color Camera 34
- Switching to Video Mode 35
- Saving Picture Files 35
- Installing a microSD Card 36
- Configuring the CN50 42
- Connecting to a PC 45
- Connecting to Your Network 47
- Settings 53
- Configuring Wireless Security 55
- Configuring LEAP Security 59
- Selecting Microsoft Security 61
- Loading a Certificate 67
- Disabling Security 68
- Configuring the Phone 69
- Activating the CDMA Phone 70
- Activating the CN50 on Sprint 71
- Activating the Voice Service 72
- Activating the UMTS Phone 73
- Making a Phone Call 74
- Connecting to an ISP 75
- 8 Click Next 77
- 10 Tap Finish 77
- Packaging Your Application 80
- Choosing a Target Location 80
- Updating the System Software 83
- Updating Individual Computers 85
- Calling Product Support 88
- Troubleshooting the CN50 89
- Resetting the CN50 93
- Clean Booting the CN50 94
- Cleaning the CN50 95
- Specifications 97
- CN50 Physical Dimensions 98
- Environmental Specifications 98
- Touch Screen Specifications 98
- CN50 Imager Reading Distances 99
- Appendix A — Specifications 100
- Accessories 105
- Default Settings 107
- Default Configuration 108
- Symbology Option Settings 109
- Imager Settings 109
- Communications 110
- Device Settings 111
- Keypads and Keystrokes 113
- Standard Characters 114
- Characters and Functions 117
- Basic Configuration Bar Codes 120
- Imager Predefined Modes 120
- Symbology Bar Codes 121
- *935-022-004* 132
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